PDF Ebook The Big Book of Customer Service Training Games (Big Book Series), by Peggy Carlaw, Vasudha Deming
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The Big Book of Customer Service Training Games (Big Book Series), by Peggy Carlaw, Vasudha Deming
PDF Ebook The Big Book of Customer Service Training Games (Big Book Series), by Peggy Carlaw, Vasudha Deming
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
- Sales Rank: #149991 in Books
- Published on: 1998-09-22
- Released on: 1998-09-22
- Original language: English
- Number of items: 1
- Dimensions: 9.10" h x .50" w x 7.30" l, .88 pounds
- Binding: Paperback
- 224 pages
Most helpful customer reviews
0 of 0 people found the following review helpful.
Great Team Games!
By cmarias73
Just received this and have already had my team do the first task as a group! Easy and clear instructions that focus on group task and serve as reminders on how little things in customer service matter! Great book.
5 of 6 people found the following review helpful.
Customer Service Made Easy!
By Linda Bily
Easy to read book with great games, tips, ideas for elevating the level of customer service by your staff. Most projects take only about 15 minutes of staff time. Minimal props needed - paper, pens, flipchart and a few hand-outs. All activities invite group interaction, tips on coping with negative feedback and lessons about how to continually improve customer service skills while focusing on the value of the staff. I'm using it with the non-medical staff in a hospital setting.
19 of 20 people found the following review helpful.
Simple, straightforward and fun
By A Customer
As a corporate trainer, I was asked to prepare a customer service training and didn't know quite where to begin. This book offers many good tips for creating a program and has several fun activities that reinforce the keys of good customer service. A bit basic at times, but overall: GREAT! Oh, and the price is right, too!
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